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Frequently asked questions about Umedia Services
Common questions about our real estate photography, scheduling, pricing, and service area in DC, Maryland & Virginia.
How do I schedule a real estate photoshoot with Umedia Services?
You can book a shoot in under two minutes through our online booking system at order.umediaservices.com. Select your package or individual services, choose your preferred date and time, and enter the property address.
Not sure what you need? Schedule a free consultation with our team to discuss your project. You can also reach us by phone at (571) 596-7959 or email at info@umediaservices.com. We typically respond within one business hour during business hours.
What areas do you serve for real estate photography?
We serve the entire Washington DC metropolitan area, including all of Northern Virginia (Arlington, Alexandria, Fairfax, Loudoun, Prince William, Stafford), Maryland (Montgomery, Prince George's, Howard, Anne Arundel, Frederick), and Washington DC.
We cover properties within approximately 50 miles of the DC metro center. For locations outside our standard service area, please contact us and we'll do our best to accommodate your needs.
How quickly will I receive my real estate photos after the shoot?
We deliver all standard orders by the next business day. For example, if your shoot is on Monday, you'll receive your edited, high-resolution photos by Tuesday evening.
Same-day rush delivery is also available for an additional fee — contact us to arrange it. All photos are delivered via a secure online gallery where you can preview, download individually, or download the complete package in MLS-ready and print-ready resolutions.
Can I add services to my scheduled real estate photography appointment?
Yes, you can add services at any time before the shoot. Simply log into your booking account or contact us directly, and we'll update your appointment with additional services such as:
- Drone / aerial photography and video
- 3D Matterport virtual tours
- Cinematic video walkthroughs
- Virtual staging
- 2D floor plans
Adding services after booking is free — you only pay the difference in service cost.
What is your cancellation and rescheduling policy?
Free cancellation and rescheduling up to 24 hours before your scheduled shoot. We understand plans change, especially in real estate.
Cancellations made within 24 hours of the appointment may be subject to a rebooking fee. Weather-related cancellations for outdoor or drone shoots are always free to reschedule — we'll work with you to find the next available slot.
How do you calculate the property size for pricing?
We use the total livable square footage of the property as listed on public records or as provided by the listing agent. This includes all finished living spaces — main floors, finished basements, and livable attic spaces.
If you're unsure about the exact size, provide your best estimate when booking. Our photographer will confirm the approximate size during the shoot, and we'll adjust pricing if needed — no surprises.
What real estate photography services does Umedia offer?
Umedia Services provides a full suite of professional real estate media for residential and commercial properties:
- HDR photography — interior, exterior, and detail shots
- Drone / aerial photography and video — FAA-certified pilots
- 3D Matterport virtual tours — interactive walkthrough experience
- Cinematic video walkthroughs — professionally edited property films
- Virtual staging — digitally furnish empty rooms
- 2D floor plans — accurate black-and-white layouts
- Virtual twilight editing — day-to-dusk photo conversion
All services are available individually or as bundled packages starting at $279. See our pricing page for details.
Do you offer volume discounts for real estate agents and brokerages?
Yes, we offer volume discounts for agents and brokerages with recurring needs. If you regularly book five or more shoots per month, contact us to discuss custom pricing and priority scheduling.
We also offer brokerage partnerships with dedicated account support, branded delivery, and consolidated billing. Email info@umediaservices.com or call (571) 596-7959 to learn more.
Ready to book your shoot?
Professional real estate media with next-day delivery. Packages from $279.